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Residential Care Home for the Elderly Certification Scheme (RCHE-CS)  |  Service Quality Management - Elderly Services  

Service Quality Management - Elderly Services

Using multiple perspectives to recognise the quality of elderly care

Hong Kong’s population is ageing and the government has recently introduced measures to support elderly people. It is therefore expected that the demand for elderly care services of high quality will increase.

In order to meet this challenge to our community, HKQAA has launched the Service Quality Management Certification Scheme – Elderly Services to provide a comprehensive and objective set of standards which the public can use to identify quality elderly care providers. This new scheme is also HKQAA’s way of working with the industry to promote the sustainable development of elderly care services and raise standards of professionalism.

The Scheme assesses service providers from several different perspectives, such as Management System Assessment, Stakeholders’ Opinions and Microbiological Testing. It focuses on the implementation of a quality management system that conforms to the actual operation of elderly care services. 

Benefits of Certification

  • Provides assurance to the public and stakeholders that the organisation has the ability to provide quality services in a sustainable way
  • Demonstrates the organisation’s consistency of service quality, customer satisfaction and hygiene standards
  • Enhances corporate image and competitive advantage over non-certified organisations
  • Drives continuous improvement in the organisation by helping it to identify its strengths and correct weaknesses
  •  Complements other assessment methods and initiatives in elderly care services

List of Certified Companies

Please CLICK HERE to download the most updated list.


Technical Committee

  • Mr Ronald Y. F. Lau
    Chairman of Hong Kong Food Hygiene Administrators Association;Member of Chinese Medicine Practitioners Board, Chinese Medicine Council of Hong Kong
  • Dr Cheung Moon Wah
    Member of the Elderly Commission; Former General Manager (Elderly Services) of Hong Kong Housing Society
  • Dr Godfrey S. S. Ngai
    Chairman of the Elderly Services Association of Hong Kong
  • Prof. Thomas K. S. Wong, JP
    Founding President of Tung Wah College
  • Mr Jacky Choi
    Managing Director of Clover Cosmetics Co Ltd
  • Mr William Chau
    Managing Director of B2A Consulting Ltd
  • Dr. Henry W. H. Shie
    Chairman of Association of Bought Place Elderly Services Limited

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Last Update: 2024-05-23   Disclaimer and Copyright
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