Service Quality Management - Elderly Services
Using multiple perspectives to recognise the quality of elderly care
Hong Kong’s population is ageing and the government has recently introduced measures to support elderly people. It is therefore expected that the demand for elderly care services of high quality will increase.
In order to meet this challenge to our community, HKQAA has launched the Service Quality Management Certification Scheme – Elderly Services to provide a comprehensive and objective set of standards which the public can use to identify quality elderly care providers. This new scheme is also HKQAA’s way of working with the industry to promote the sustainable development of elderly care services and raise standards of professionalism.
The Scheme assesses service providers from several different perspectives, such as Management System Assessment, Stakeholders’ Opinions and Microbiological Testing. It focuses on the implementation of a quality management system that conforms to the actual operation of elderly care services.
Benefits of Certification
- Provides assurance to the public and stakeholders that the organisation has the ability to provide quality services in a sustainable way
- Demonstrates the organisation’s consistency of service quality, customer satisfaction and hygiene standards
- Enhances corporate image and competitive advantage over non-certified organisations
- Drives continuous improvement in the organisation by helping it to identify its strengths and correct weaknesses
- Complements other assessment methods and initiatives in elderly care services
List of Certified Companies
Please CLICK HERE to download the most updated list.
Technical Committee
Chairman
- Mr Ronald Y. F. Lau
Chairman of Hong Kong Food Hygiene Administrators Association;Member of Chinese Medicine Practitioners Board, Chinese Medicine Council of Hong Kong
Members
- Dr Cheung Moon Wah
Member of the Elderly Commission; General Manager (Elderly Services) of Hong Kong Housing Society
- Dr Godfrey S. S. Ngai
Vice-Chairman (External Affairs) of the Elderly Services Association of Hong Kong
- Prof. Thomas K. S. Wong, JP
President of Tung Wah College
- Mr Jacky Choi
Managing Director of Clover Cosmetics Co Ltd
- Mr William Chau
Managing Director of B2A Consulting Ltd
|
