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[M561] Creative Problem Solving


Creative Problem Solving  (1-day Training)

Creative Problem Solving involves the integration of both creative and critical thinking skills.  It can use to formulate opportunities, challenges, generate and analyze options, and plan for effective implementation of new solutions for success.  This course helps you to understand different types of problems, learn and apply the important techniques and model for problem-solving with best practices.  


Learning objectives

  • Define problem solving

  • Differentiate between different types of problems

  • Apply ten different problem-solving techniques for any problem situation

  • Implement two effective planning implementation techniques

  • Apply a seven-step problem solving model within any problem situation

  • Understand why problem solving can sometimes fail within organizations

  • Determine what problem-solving techniques can be best applied within your work and non-work environments


Course outline

Module A: Introduction to What is a Problem

  • Understand common features of problem

  • Why solving problem?

Module B: Problem Solving Techniques

  • Walk through the major problem-solving techniques

Module C: Planning and Implementing a Solution

  • Set specific planning and implantation steps for problem-solving planning

  • Enhanced tool for planning and implementation

Module D: Problem Solving Step & Factors for Success

  • Learn how to use step-by-step approach in problem solving

  • Identify success factors in problem-solving


Course Design and Focus

  • Content relevance by slide presentation 

    • Creative Problem-solving Techniques

    • Problem-solving planning, implementation and process

    • Success and Failure Factors of Problem-solving

  • Interaction and reflection

  • Case Scenario Discussion

  • Further reading


  • Trainer’s briefings and facilitations

  • Reflective and sharing

  • Group discussion and presentation


Certificate of attendance

  • Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours

  • To provide a more comprehensive certificate service, please fill in the participant's name according to the identification document (as standard) when submitting the application form.


Trainer: Dr. Helen Chau


Should you have any questions, please contact Ms. Joanne Chan during office hour. 

Tel: (852) 2202-9330                    Email:

Office Hour: 9 a.m. to 6 p.m. (Monday to Friday, excluding public holidays)


Remarks: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Course time : 09:30 - 17:00 Early bird discount fee : settle fee one month before the course. No Group discount.

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
M561C/HK-03A 6 March 2024 1 day 1800 1620 Cantonese with English materials HKQAA Online Platform

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Last Update: 2024-04-17   Disclaimer and Copyright
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