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[M114] Saying Sorry Without Legal Liability and the Impacts for the Enactment of New Apology Ordinance


This training will cover the reasons for enacting apology legislation, the contents of the Apology Ordinance and the civil and criminal legal implications of offering an apology after commencement of the ordinance.

Course Content:
  •  Meaning and Definitions of “Apology”
  •  Legal Effects of Apology
  •  Contract of Insurance or Indemnity
  •  Application to Public / Private Settings
  •  Application of Apology Ordinance in Complaint Handling / Customer Services
  •  Principles of Effective Negotiation and Mediation
  •  Modes of Negotiation and Communication Techniques, Strategies and Skills
  •  Application of Soft and Mediation Skills in Complaint Handling
  •  Effective Communication and Negotiation Skills in Handling Complainant with 
  •  Challenging Conversation and Negative Emotions
  •  Case Demonstration and Practical Training


Remarks: Course Time :09:30 - 17:00 No Group discount. HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
M114C TBA 1 day 1500 Cantonese 19/F K Wah Centre 191 Java Road North Point Hong Kong

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Last Update: 2023-03-20   Disclaimer and Copyright
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