[M114] Saying Sorry Without Legal Liability and the Impacts for the Enactment of New Apology Ordinance
This training will cover the reasons for enacting apology legislation, the contents of the Apology Ordinance and the civil and criminal legal implications of offering an apology after commencement of the ordinance.
Course Content:
Meaning and Definitions of “Apology”
Legal Effects of Apology
Contract of Insurance or Indemnity
Application to Public / Private Settings
Application of Apology Ordinance in Complaint Handling / Customer Services
Principles of Effective Negotiation and Mediation
Modes of Negotiation and Communication Techniques, Strategies and Skills
Application of Soft and Mediation Skills in Complaint Handling
Effective Communication and Negotiation Skills in Handling Complainant with
Challenging Conversation and Negative Emotions
Case Demonstration and Practical Training
Remarks: Course Time :09:30 - 17:00
No Group discount.
HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.
Course Code
Date
Duration
Course Fee
Course Fee (Early Bird)
Language
Location
M114C
TBA
1 day
1500
Cantonese
19/F K Wah Centre 191 Java Road North Point Hong Kong
