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[IS10] ISO/IEC 20000:2018 Information Technology Service Management Systems - Understanding & Application

ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 presents the requirements for developing and running an IT management system; and ISO/IEC 20000-2 illustrates the best practices for service management.
The standard describes how to implement IT services that are initiated by and support business objectives – rather than just fulfilling technology needs.
Course Objectives

Ÿ To give an overview on ISO 20000 standard and its requirements

Ÿ To understand the concept behind and application of the ISO 20000 standard

Course Contents
Ÿ Introduction of ISO 20000 & Services management
Ø Benefits of implementing ISO 20000
Ø Overview of ISO 20000 requirements
Ÿ Process
Ø PDCA Plan-Do-Check-Act
Ø Process Approach and Mapping
Ÿ Application of ISO 20000
Ÿ ISO 20000 explanation
Presentation and workshop discussion
Certificate of Attendance
Certificate of Attendance will be issued to delegates who have attended more than 90% of the enrolled course hours

Remarks: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Course time : 09:00 - 17:30

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
IS10C/HK-03A 20 March 2023 1 day 1600 1500 Cantonese with English materials 19/F K Wah Centre 191 Java Road North Point Hong Kong

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Last Update: 2024-02-29   Disclaimer and Copyright
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