HKQAA 香港品質保證局

Through the management system audit and certification, the organization can demonstrate its ability on legal , legislation, standards, contractual obligation, policy and procedures compliance.

Also the competence to plan, operation and continual improvements the management system to control the risks and achieve its expected outcome.

Course Objective

Highlight the significant changes on the new 2015 standard as compared to the interpretation and application of the current ISO 9001 Standard.
Focus on ISO 9001 and ISO 19011 Standard requirements
Strengthen the foundation of audit methodology, skill & techniques.
Learn to describe the purpose of an ISO 9001:2015 QMS audit and satisfy third-party certification.
Acquire the skills to plan, conduct, report and follow up a QMS audit that establishes conformity and enhances overall organizational performance.

Benefits

Identify the aims and benefits of an ISO 9001:2015 audit.
Interpret ISO 9001:2015 requirements for audit application.
Understand the role and responsibilities of an auditor in planning, conducting, reporting and following up on a quality management system audit.
Grasp the application of risk-based thinking, leadership and process management
Access the latest auditor techniques and identify appropriate use.
Build stakeholder confidence by managing processes in line with the latest requirements.

Course Outline

Day 1, management system knowledge (ISO 9001)

The benefits of QMS
Process approach, Plan-Do-Check-Act (PDCA) and QMS
QMS terms and definitions
The management system processes：
Documented information required by the Standard and the Organization

Day 2, guidelines for auditing management systems (ISO 19011 and ISO 17021)

Purpose of audit
Internal audit, supplier audit and certification audit requirements
Audit processes
Auditor responsibilities
Audit programme

Day 3, simulate the process of planning, preparation for an audit

Planning an audit (initiate contact, contract)
Preparation of audit work documents includes audit trails and checklist
Conduct a Stage 1 audit (document review)
Prepare a Stage 2 (on-site) audit plan

Day 4, simulate the opening meeting, on-site audit activities, and role-play

Opening meeting
Roleplay for audit scenarios
Practice audit skills of collecting audit evidence
Prepare audit findings and results, includes conformance, non-conformity (NC), and opportunity for improvement (OFI)
Prepare audit report

Day 5, simulate the closing of on-site audit - close meeting and follow-up

Close meeting
Audit follow-up
Evaluating correction, corrective action including root cause analysis and audit finding closure
Management system certification
Course summary and examination

Who should attend?

This is intended for those who will be involved in leading audits of a QMS that conforms to latest ISO 9001 in any organization.

Managers
Corporate governance managers
Risk and compliance managers
Consultants
Auditor

Prerequisite

Participants should have prior knowledge of:

Management systems, including the core elements of a management system, the responsibilities of top management and the Plan, Do, Check, Act (PDCA) cycle
The fundamental concepts of a quality management system and the seven quality management principles of ISO 9000
The requirements of ISO 9001 and its commonly used quality management terms and definitions

You have successfully completed ISO 9001:2015 QMS Understanding & Application and/or Internal Auditor Training course, or any equivalent working experiences.

Assessment
Written examination

Course Completion

Successful candidates will be issued a certificate recognized by the International Register for Certified Auditors (CQI-IRCA) as part of the requirements for registration as assessors.

Delivery Method

This course will be conducted through a live virtual training. Delegates are required to attend the class in-person at our training venue.

Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.).