香港课程

[WA06] ITIL V4 Foundation Certification Training

Course contents Introduction to ITIL4 ITIL Key Concepts ITIL Guiding Principles The Four Dimensions of Service Management The ITIL Service Value System ITIL 4 Practices Course Benefits Value co-creation Ensuring continued agility Cultivate culture of continual improvement Quantification demonstration of service value Problem/risk/incident management Minimizing service disruptions Benchmarking services to maximize ROI Management of customer expectations Who can attend? IT Professionals Business Managers Business Process Owners Project Managers ITSM Managers IT professionals in digital, product, development and service Professionals transitioning from ITIL 3 to ITIL 4 Delivery Method  This course will be conducted through a live virtual training.      Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.).

備注: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Early bird discount: settle fee one month before the course.