香港课程

[M078] English for Food and Beverage Industry

This one-day workshop is designed to: help participants learn to greet guests politely help participants learn to answer common questions help participants to answer complaints help participants to recommend food and drink help staff to give an excellent service to guests empower participants with boosted confidence! Course Content   ★ What is the best way to greet guests? talk about their experiences discuss how to make small talk share areas to improve ★ How can I deal with complaints in a polite way? talk about common complaints discuss a 4-step reply method share useful phrases ★ How do I recommend and upsell to guests? talk about the top 10 tips discuss appropriate language share 3 effective techniques ★ How do I describe food on the menu? talk about fish/meat/poultry discuss soups and salads share common restaurant desserts ★ How do I describe drinks on the menu? talk about beer, wine and spirits discuss types of coffee and tea share pronunciation issues ★ What is the best way to answer common questions? talk about their restaurant/opening hours/dress code/reservations discuss bill payment issues share telephoning tips ★ How do I tell guests about promotions and events? talk about new menu items discuss persuasive language share ideas about seasonal promotions ★ Can I do some role-plays? talk about best practice language discuss body language and gestures share 4 role-plays ★ What is “Hong Kong English”? talk about old expressions discuss modern English share 7 common incorrect examples Speaker: Mr. MATTHEW PAINE, M.Ed (TESOL) - ENGLISH TEACHING PROFESSIONAL Matthew is a corporate Business English trainer based in Hong Kong. He develops, facilitates and leads customized in-house corporate communication English programs for MNCs . Earned Masters Degree in TESOL (Teaching English as a Second Language) at Merit Level from Oxford Brookes University, England in December 2010 21 years’ experience in the ESL teaching profession. Experience in F&B, Rooms, Spa and Front Desk staff trainings at The Peninsula Hotel, The Langham Hotel, Disney Hotels and Hyatt Hotels Matthew creates fast-paced training; the only constant is changing perspectives.  He has a very distinct training style; open, supportive and performance based.  He encourages participants to be flexible and innovative and to take risks.  He also creates a positive, proactive learning space which boosts participants’ confidence and performance. More Details Download promotion leaflet

備注: 課程時間 :上午9時30分 - 下午5時30分 此課程不適用於團體優惠。 HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.