Courses in Hong Kong

[WE07] ITIL V4 Foundation Training

ITIL V4 Foundation Training    Job Family: IT Service Management  Duration: 16 hours, 4 sessions of 4 hours each  Delivery Method: eLearning (Live Virtual Training); ZOOM   Language: English with English terms    What is included?   Training, course material comprises of the study plan and all relevant assignments, assessments, or case studies included.    Course Description  The ITIL certification is a reflection of your skill and expertise in bringing about ITSM best practices in your organization and significantly improving the bottom-line profits. So, an ITIL certification in Hong Kong is to enhance the quality of IT service management in your organization.   ITIL is used by organizations around the world to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. No wonder it is among the most sought-after frameworks as organisations are realizing the benefits of following organizational best practices and improving the overall processes to see profits.     Course Objectives  To introduce readers to the management of modern it-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.     Topics Covered  Key concepts of service management  The four dimensions of service management  Service value system  ITIL guiding principles (for an effective service management decision.)  Service value chain  Basic governance structuring and modeling  Continual improvement   ITIL management practices    Examination Details   Exam fee excluded in course fee  The ITIL4 Foundation certification exam is an online, closed-book exam.   Exam format:   Type: Multiple Choice Questions  Number of questions: 40  Duration: 60 minutes (not be able to pause the test)  Pass mark: 65%    About the Certificate  Course Completion Certificate will be issued to participants who have completed the course.   ITIL 4 Foundation Certification   Certification Renewal. The (ITIL) Information Technology Infrastructure Library (ITIL) Certification course needs to be renewed after a period of 3 years from the date that the certificate is awarded (as of January 2023). Renewing your certification enables you to demonstrate your commitment to continuing professional development. It also demonstrates the value of your knowledge of ITIL to employers, peers and colleagues.   The ITIL Foundation certification helps you:  Get a better understanding of how to enhance IT services within an organization  Be more informed about IT service management  Adapt the ITIL framework to your organizational structure  Enhance your earning potential  Aim for higher ITIL certifications and elevate your ITSM career    ITIL® 4 Foundation Certification Journey   Step 1: Get trained  Step 2: Take the online ITIL® Foundation exam  Step 3: ITIL® certified! Become a leader in your ITSM team!    Prerequisites   No prerequisites    Target Audience(s)  IT professionals  Business managers  Business process owners   Project managers  ITSM managers  IT professionals in digital     Download course leaflet   Should you have any questions, please contact Ms. Joanne Chan during office hour. Tel: (852) 2202-9330         Email: training@hkqaa.org Office Hour: 9 a.m. to 6 p.m. (Monday to Friday)

Remarks: “No group discount. HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.”

Course Code	Date	Duration	Course Fee	Course Fee (Early Bird)	Language	Location
WE07E/HK-05A	May 06 - May 09, 2024	02:00 PM - 06:00 PM ( HKT )	9500	7600	English with English materials	Online Platform (ZOOM)
WE07E/HK-05B	May 18, 19, 25, 26, 2024	08:30 AM - 12:30 PM ( HKT )	9500	7600	English with English materials	Online Platform (ZOOM)
WE07E	Pending	08:30 AM - 12:30 PM ( HKT )	9500	7600	English with English materials	Online Platform (ZOOM)
WE07E	Pending	02:00 PM - 06:00 PM ( HKT )	9500	7600	English with English materials	Online Platform (ZOOM)