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The Hong Kong Quality Assurance Agency (HKQAA) is committed to providing timely and appropriate services that address pressing social needs. In the midst of the 2020 global epidemic, the HKQAA launched the “Anti-Epidemic Hygiene Measures Certification Scheme” to encourage various sectors to adopt appropriate hygiene measures to combat the COVID-19 pandemic. The HKQAA partnered with the Hong Kong Tourism Board (HKTB) to encourage tourism-related businesses to participate in the Scheme. The aim is to strengthen public and visitor confidence in out-of-home consumption and travel.
To further support the industry through these difficult times, the HKTB will fully sponsor the application fee* for the applicable businesses that join the Scheme.
Applicable Businesses and Organisations
Phase 1: Shopping malls, licensed hotels, attractions, inbound tour operators, and restaurants and retail outlets under the Quality Tourism Services (QTS) Scheme.
Phase 2: The scheme will be extended to include cross-boundary coach companies, tour coach companies, MICE (Meeting, Incentive, Convention and Exhibition) venues, other retail and dining merchants, etc.
The Scheme covers different sectors and accepts applications in stages.
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Benefits
- Showcase your efforts to implement enhanced hygiene measures
- Enhance customer confidence
- Help minimize risk and resume normal operations
- Industry benchmarking report for reference
Exclusive Rights for Certified Organisations
- Benchmarking Report
- Electronic certificate*
- Online register of certified establishments
- QR code stickers
- Digital promotional graphic (provided upon request)
*There are two versions of electronic certificate, normal and“Plus”. The purpose of “Plus”version is to encourage and recognize certified organizations’ effort in implementing extra hygiene measures under the pandemic. HKQAA does not certify the extra hygiene measures implemented by the certified organization, and both certificates are equal in its status.
Easy Application
The certification of the Scheme is site-based. Self-declaration and on-site assessment are adopted for assessment and evaluation. Applicant is required to upload their Business Registration copy and other licence (if necessary) when submitting their application, and complete the relevant self-declaration checklist based on its industry sector. Qualified applicants will be certified approximately 15 days after on-site audit completed by HKQAA.
For the type of services and activities as applicable at each site regarding the certification scopes of each industry, please refer to Certification Scope.
Certification Overview
Unannounced Audit: the process of evaluating the objective evidence observed during on-site visit without prior notice to the certified organization to determine the extent to which the requirements of this Scheme are fulfilled.
Establishment that fails to fulfill the Scheme’s requirement or if its certification is withdrawn can re-apply in not less than 1 month after rectification.
Certification Validity
The certification is valid for one year starting from its effective date.
Scheme Handbook
For more information, please refer to the Scheme Handbook.
Frequently Asked Questions
Please click here to view the Frequently Asked Questions.
Enquiry
Tel: (852) 2202 9306
Whatsapp：(852) 6050 0767
Email: hkhygiene@hkqaa.org
(*The subsidies are available on a first-come, first-served basis. HKTB will sponsor the enterprise once only in the application period based on the business registration and address. For enquiry about the HKTB's subsidy scheme, please email to clean@hktb.com )
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The Terms and Conditions of the Anti-Epidemic Hygiene Measures Certification Scheme
