Courses in Hong Kong

[WS21] ISO 10002:2018 Customer Satisfaction - Guidelines for Complaints Handling - Internal Auditor Training (E-learning)

ISO 10002:2018 Customer Satisfaction - Guidelines for Complaints Handling Internal Auditor Training (E-learning)   Delivery Method This course will be conducted with online platform. The e-learning platform can facilitate with an interactive communication.    Prerequisite Delegates must have good understanding of ISO 10002 standard before attending this auditing course   Who should attend Personnel handling complaints in companies, call centres, government agencies and industry associations   Course objectives To appreciate the importance of internal audit in a quality management system To plan and implement effective internal audits against ISO 10002:2018 To provide value-added auditing     Course contents What is an Audit?​ Ø Audit objectives Ø Managing an audit​​   ​​Planning an Audit​ Ø Identify audit objective Ø Extent of an audit Ø Principles of audit Ø Auditor competence   Implementing an Audit​ Ø Audit activities Ø Preparing for audit 。 Defining process map 。 Determining audit trail 。 Scheduling an audit 。 Preparing audit checklist Ø Conducting an audit 。 Opening meeting 。 Conducting an audit Ø Reporting audit result 。 Presenting audit findings 。 Preparing audit report 。 Closing meeting Ø Follow-up after audit   Checking and Improving Audit Process Ø Monitor and measuring an audit Ø Improving the audit process     Certificate of attendance Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours.   Click here to explore classroom training schedule     Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) on Monday to Friday.

Remarks: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Course time : 09:30 - 17:00

Course Code	Date	Duration	Course Fee	Course Fee (Early Bird)	Language	Location
WS21C/HK-12A	19-20 December 2022	2 days	2980		Cantonese	HKQAA Online Platform
WS21C/HK-03A	23-24 March 2023	2 days	2980		Cantonese	HKQAA Online Platform