ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 presents the requirements for developing and running an IT management system; and ISO/IEC 20000-2 illustrates the best practices for service management.
The standard describes how to implement IT services that are initiated by and support business objectives – rather than just fulfilling technology needs.
Course Objectives
To give an overview on ISO 20000 standard and its requirements
To understand the concept behind and application of the ISO 20000 standard
Course Contents
Introduction of ISO 20000 & Services management
Ø Benefits of implementing ISO 20000
Ø Overview of ISO 20000 requirements
Process
Ø PDCA Plan-Do-Check-Act
Ø Process Approach and Mapping
Application of ISO 20000
ISO 20000 explanation
Methodology
Presentation and workshop discussion
Certificate of Attendance
Certificate of Attendance will be issued to delegates who have attended more than 90% of the enrolled course hours
