[IS9] ISO/IEC20000:2018 信息技术服务管理内部审核员培训

Who should attend
This course is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT Service Management Systems for conformance with the ISO/IEC 20000 standard.
Course description
The purpose of the ISO/IEC 20000 Auditor course is to provide sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000 standard to be able to perform audits against the standard.
  • Are certified at ITIL Foundation level, or
  • A certified ISO 9000, BS 7799 or Tickit auditor in case the student is employed by a RCB or a certified internal auditor if the student is employs by another organization, or
  • An IT auditor with at least three years general IT auditing experience
Course objective
At the end of this course the student will be able to understand the principles of ITSM and the requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification Scheme.

Course content

  • The background to ISO/IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification
  • The key terms and definitions used
  • ITSM general principles
  • The structure and application of ISO/IEC 20000-1
  • The requirements of ISO/IEC 20000-1
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology.
  • The operation of the APMG Certification Scheme
  • The relationship with best practices and related standards – specifically ITIL, ISO 9001 and ISO/IEC 27001

Delivery method

The course introduces both theoretical and practical knowledge to course participants.

About the examination:

Multiple choice format (1 hour duration)

  • HKQAA’s certificate of attendance will only be issued to participants who have attended more than 90% of the enrolled course hours.
  • Those who pass the exam will obtain the successful completion certificate issued by APMG

備注: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” 此課程不適用於團體優惠。 優惠價:於開課3星期前交費





课程费用 (提早报名)


IS09C TBA 2 days 6200 5800 粵語 - 輔以英文講議 香港北角渣華道191號嘉華國際中心19樓

申请 条款及条件



最后更新:2024-05-23    免责声明
Copyright © 2009 香港品质保证局. 版权所有 不得转载