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[M550] Mediation Skills for Engineers

Course objectives
This course aims at giving participants an overview of facilitative mediation skills.
Mediation is astructured dispute resolution process where an impartial third party facilitate the disputing parties inresolving disputes through the use of various communication and verbal behavioural techniques.
Course contents
  • The course will cover basic mediation processes
  • The distinctive feature of facilitative mediation versus evaluative mediation
  • The common skills employed by mediators and its application in daily work by engineers.
  • Highlights of Mediation Ordinance (Cap. 620) in Hong Kong.
  • Some international conventions will also be covered.
Certificate of Attendance
Certificate of Attendance in will be issued to participants who have attended more than 90% of the enrolled course hours.

Download course leaflet


Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) on Monday to Friday. 


Remarks: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Course time : 14:00 - 17:00

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
M550C/HK-08A 18 August 2021 3 hrs 1500 Cantonese with English materials 19/F K Wah Centre 191 Java Road North Point Hong Kong

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Last Update: 2021-12-06   Disclaimer and Copyright
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