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[M021] Performance Management through KPI Setting

Performance Management through KPI Setting


To succeed in a competitive business environment, an organization must establish a long-term development direction and create an effective performance management mechanism. This helps to implement business strategies and transform them into key performance indicators (KPIs) for objective measurement and monitoring of goals. Targeted measures can then be taken based on the results, leading to improved operational performance.

Course Content:

Module 1: Introduction to Performance Management

  • Concepts and functions of performance management

  • Integration of performance management with other management systems

  • Establishing annual goals, key performance indicators, quantifiable targets, and action plans for organizations and departments

  • 4 measurement categories for performance indicators

  • Examples of key performance indicators in various industries

  • Balancing the combination and weighting of key performance indicators


Module 2: Design and Implementation of Performance Management System

  • Implementing business strategies and long-term goals for organizations

  • Defining the functions and responsibilities of each department

  • Connecting horizontal and vertical aspects of key performance indicators

  • Establishing performance databases and IT support requirements

  • Strategies, deployment, and precautions for implementing performance management

  • Coordination between performance management and incentive policies

  • Establishing a culture of meritocracy and continuous improvement in organizations

  • Sharing successful case studies of implementing performance management and simulating the establishment of a performance management system

Under the guidance of the instructor, Trainees will simulate the role of a project manager to learn how to design a performance management system.  The instructor will provide feedback and improvement methods for the students' assignments.  Trainees will also receive a set of easy-to-use tools, including application forms and examples of performance indicators, for use in establishing a performance management system in the future.


Target audience: Business owners, management executives, operations department heads, and human resources department managers.



  • 朱先生 (Mr. Chu)

  • 香港浸會大學人力資源策略及發展研究中心客席顧問,香港浸會大學人力資源管理碩士課程項目首席評審員,以及前香港大學潘錦溪商業研究學院客席顧問,過去曾於華信惠悅顧問有限公司擔任研調經理一職,專責香港薪酬及福利的調查業務,亦曾是香港生產力促進局的資深管理顧問以及美國一生產集團的製造工程顧問。

  • 朱先生就有關平衡計分卡、生產流程改善、績效評核、員工培訓及發展、職位分析及評估、薪酬架構及福利設計、以及全面優質管理等顧問項目擁有豐富經驗,過往曾為美國、香港、國內及台灣不同類型的知名機構提供顧問及培訓服務,其客户包括政府部門、政府資助機構、公用事業、跨國公司以及上市公司等。


Should you have any questions, please contact Ms. Joanne Chan during the officer hours.

Email Address:

Work phone number: +852 2202-9330 

Office Hours: 9 a.m. to 6 p.m. on Monday to Friday (except for public holidays)


Remarks: HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment. No Group discount. Early bird discount: settle fee 3 weeks before the course start. Course Time: 09:30 - 17:00.

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
M021C/HK-09A 5 September 2024 1 day 1580 1480 Cantonese 19/F K Wah Centre 191 Java Road North Point Hong Kong
M021C/HK-12A 5 December 2024 1 day 1580 1480 Cantonese 19/F K Wah Centre 191 Java Road North Point Hong Kong
M021C Pending 1 day 1580 1480 Cantonese 19/F K Wah Centre 191 Java Road North Point Hong Kong

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Last Update: 2024-07-12   Disclaimer and Copyright
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