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[WS22] ISO 10002:2018 客戶滿意度 - 投訴處理指引 - 轉版課程 (E-learning)

Delivery Method

This course will be conducted with online platform. The e-learning platform can facilitate with an interactive communication. 

Prerequisite
You need to be familiar with the requirements of ISO 10002:2014 and will benefit from reading ISO 10002:2018 before attending this course.
 
Who should attend
Anyone involved in the planning, implementing, maintaining, supervising or auditing from ISO 10002:2014 to ISO 10002:2018 transition. 
 
If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
Course objectives
ISO 10002:2018 was released in July 2018, and is an international standard. It follows the same High Level Structure (HLS) structure as other widely applied ISO standards. If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
Course contents
  • Major chanes of ISO 10002:2018
  • Intended Outcomes Changes in ISO Vocabulary; and impact on vocubulary
  • How the new Standard can be translated into organizational strategies
  • Preparations for re-certification/ transition
 
Certificate of attendance
Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours
 
Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) on Monday to Friday. 
 
Click here to explore classroom training schedule

備注: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” 上课时间:上午9时30分至下午5时。

课程编号

日期

时间

课程费用

课程费用 (提早报名)

语言

地点
WS22C/HK-06A 27 June 2022 1 day 1380 粵語 HKQAA 网上平台
WS22C/HK-09A 22 September 2022 1 day 1380 粵語 HKQAA 网上平台

申请 条款及条件

 

 

最后更新:2022-05-16    免责声明
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