[MT56] ISO 10002:2018 客戶滿意度 - 投訴處理指引 - 內部審核員培訓

Who should attend
Personnel handling complaints in companies, call centres, government agencies and industry associations
Course objectives
·     To appreciate the importance of internal audit in a quality management system
·     To plan and implement effective internal audits against ISO 10002:2018
·     To provide value-added auditing
Delegates must have good understanding of ISO 10002 standard before attending this auditing course
Course contents
·     What is an Audit?
Ø Audit objectives
Ø Managing an audit
·     Planning an Audit
Ø Identify audit objective
Ø Extent of an audit
Ø Principles of audit
Ø Auditor competence
·     Implementing an Audit
Ø Audit activities
Ø Preparing for audit
Defining process map
Determining audit trail
Scheduling an audit
Preparing audit checklist
Ø Conducting an audit
Opening meeting
Conducting an audit
Ø Reporting audit result
Presenting audit findings
Preparing audit report
Closing meeting
Ø Follow-up after audit
·     Checking and Improving Audit Process
Ø Monitor and measuring an audit
Ø Improving the audit process
Delivery Method
Presentation, workshop, discussion & exercise
Certificate of attendance
Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours


備注: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” 課程時間 : 上午9時 - 下午5時30分 優惠價:於開課3星期前交費





课程费用 (提早报名)


MT56C/HK-03A 29-30 Mar 2022 2 days 3300 3100 粵語 - 輔以英文講議 香港北角渣華道191號嘉華國際中心19樓

申请 条款及条件



最后更新:2022-01-14    免责声明
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