HKQAA  
 
RSS
快速搜尋
 

Training

香港課程

ISO 10002:2018 客戶滿意度 - 投訴處理指引 - 轉版課程

Prerequisite
You need to be familiar with the requirements of ISO 10002:2014 and will benefit from reading ISO 10002:2018 before attending this course.
 
Who should attend
Anyone involved in the planning, implementing, maintaining, supervising or auditing from ISO 10002:2014 to ISO 10002:2018 transition. 
 
If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
Course objectives
ISO 10002:2018 was released in July 2018, and is an international standard. It follows the same High Level Structure (HLS) structure as other widely applied ISO standards. If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
Course contents
  • Major chanes of ISO 10002:2018
  • Intended Outcomes Changes in ISO Vocabulary; and impact on vocubulary
  • How the new Standard can be translated into organizational strategies
  • Preparations for re-certification/ transition
 
Delivery method
Tutorials, discussions and workshops
 
Certificate of attendance
Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours

備注: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” Course Time : 09:00 - 17:30 Early bird discount fee : settle fee 3 weeks before the course

課程編號 日期 時間 課程費用 課程費用 (提早報名) 語言 地點
MT73C/HK-01A 21 Jan 2020 1 day 1280 粵語 - 輔以英文講義 香港北角渣華道191號嘉華國際中心19樓
MT73C/HK-11A 25 November 2019 1 day 1280 粵語 - 輔以英文講義 香港北角渣華道191號嘉華國際中心19樓

申請 條款及條件

 

 

最後更新:2019-12-10    免責聲明
Copyright © 2009 香港品質保證局. 版權所有 不得轉載